Wednesday, August 12, 2009

More info on the EnviroKidz bars...

For those of you who took part in this deal on EnviroKidz bars wherein buying them from Vitamin Shoppe via Amazon supposedly made them $5/case, I have good news and bad news.

The bad news, of course, is that Vitamin Shoppe intended that to be $5/box, not for a whole case. As we are all now discovering, those of us who ordered a case are receiving just a box.

The good news is that I’ve been pretty impressed with the customer service at Vitamin Shoppe; when I called (1-800-223-1216), I was transferred to Customer Care and they explained that my refund will have to come from directly Amazon, but that they would arrange for that. When I asked how I could return the bars, they told me to just keep them.

I’d rather have the two cases I ordered for $11ish shipped, sure; but in lieu of that, I’m sure not going to complain about two free boxes.

Dig our your order number and call. As always, be pleasant—it’s not the fault of the call center person that they screwed up the web site. They realize this is a problem, and they’re scrambling to fix it. In my mind, they’re handling it as well as they possibly can, and despite the error, I will likely shop them again.

2 comments:

Signe said...

Existing orders were just canceled outright.

Jenn said...

That's disappointing.